Contact Us:
You can Email or call us using our toll free number for additional
product or gift information, express or International shipping information,
etc. We also welcome suggestions for new artist gift items to carry!
If you email us we will usually respond the next business day.
Contact Us By
E-Mail
Toll Free Customer Service 1-866-639-2741
Hours: Monday - Friday 9:00am - 5:00pm Pacific Time
How To Order:
We accept Visa, MasterCard, American Express, Discover
and Check or Money Orders.
• To order online:
Begin by Clicking on an "Order Here" button for the product
you wish to order, then select the quantity you want and click the
"add to cart button" This will put the items in your Shopping
Cart. To Continue Shopping click the "Continue Shopping Button"
at the top of each Product Page. When you have finished putting
items in Your Shopping Cart, click the "Go To Checkout"
Button and finish the order by entering billing, shipping, credit
card and payment information.
• To order by phone:
Simply call us Monday - Friday 10:00am - 5:00pm Pacific Time.
Toll Free 1-866-639-2741
• For check or money order purchases:
Please make your check or money order payable to:
Elk River Trading Co./Artistgifts
P.O. Box 1743
Prineville, OR 97754
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U.S. Shipping Information:
We offer FREE Standard Shipping within the U.S. via U.S. Postal
Service or UPS (depending on the item(s) you ordered) on all of
our products except our Artist Gift Bears.
Priority Shipping & Handling is available for $7.95
2nd Day Guaranteed Express Delivery & Handling is available
for $21.95
Either-extra shipping option can be selected during check-out.
For aprox delivery time and more information
on our shipping options Click
Here.
International Shipping & Handling is available
for an extra charge, see International Shipping Below.
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International Shipping Information:
We ship most of our products to Canada, Europe,
Australia and New Zealand via Air Mail for an extra shipping &
handling charge. This option can be selected during check-out.
For Canandian Shipping
it is $8.95 per order.
For Australia, New Zealand
& Europe, it is $12.95 per order.
At Check out Choose the shipping option for your location.
Shipping is by Standard Air Mail and delivery time will vary
depending on your location and your country's Customs Department.
No Tracking is available on Standard Air Mail Shipping.
If you would like to upgrade your shipping to Global Priority
or Global Express Contact
Us for additional shipping costs and shipping
time estimates.
Note: On large or oversized International
Orders we may contact you via email requesting additional
shipping charges to cover our costs. We will not,
however, apply any additional charges without your prior authorization.
Reminder: Your country may have a Customs Fee
or Tarrif that will be applied to your order. You can contact
your country's custom's office or your local post office for
more information. We are not responsible for any taxes,
duties, Custom's Charges or additional handling charges your
country may require on your order.
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Gift Orders & Gift Wrapping:
We can mail your gift directly to the recipient. Don't
worry about the receipt we will not include it with your gift. You
will receive your receipt via Email.
We have 2 options for Gifts depending on the type of product you
are ordering.
1. For jewelry, the palette watch, the art ties and our silk
scarves we will gift wrap your selection in a decorative gift
box with elastic gold bow and gold gift tag for an extra $5.00.
We can add your message to the gift tag or leave it blank so that
you can write your own.
2. For all other items we carry, we will include
a gift card for $3.50. We have several styles to choose from including
"Happy Birthday". We will fill out the card you select
with your message and include it in the box with your gift.
Just select the Gift Wrap or Gift Card option when adding the item
to your shopping cart and add the message you would like us to include
on your gift tag.
Guarantee of Satisfaction & Return Policy:
We want you to be 100% happy with everything you order at ArtistGifts.com.
If you’re not completely satisfied with your purchase or your
gift, we will gladly exchange or refund the cost (excluding shipping
charges) of your new and unused merchandise within 30 days
of delivery*. For your convenience, we make the return and exchange
process super easy!
For a return authorization number, Email our Returns Department
at: Returns@artistgifts.com
.
Please include your name, address and a phone number where you can
be reached along with the reason for your return, and the action
you want taken. Please package the item carefully and insure it
for it's value. We accept returns by UPS and the USPS.
You may also call us at 866-639-2741 with this information.
Note* Sorry, Personalized Items can not be returned
Ship Your Return to:
The Elk River Trading Co./Artistgifts
P.O. Box 1743
Prineville, OR 97754
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Security:
All personal information will be sent by "Safe-Order.net"
using the most secure type of encryption available, (128Bit Secure
Socket Layer). Look for the Secure Lock and Key when ordering. 
We also now require a CMV code
to be entered along with your credit card number and expiration
date. This feature goes along way to protect you from unauthorized
charges. If you aren't sure where your CMV Code is located don't
worry. We have a diagram showing it's location when you are checking
out.
Your Credit Card Protects You!
You may not know it but your credit card provides 100% fraud protection
for on-line shopping. Here's the latest information:
What your credit card protection provides:
American Express Online Fraud Protection
Guarantee - Use the American Express Card online, and you
won't be held responsible for any unauthorized charges. Period.
No fine print, no deductible - just ironclad protection, so you
can shop with confidence anywhere on the Internet.
More Details >>
Discover 100% Fraud Protection
- "When you shop online using your Discover® Card,
you can shop with confidence knowing your Account is protected.
100% Fraud Protection means that any time you use your Discover
Card online, you will not be responsible for unauthorized charges."
More
Details >>
MasterCard Zero Liability
Policy - "Have peace of mind knowing you won't be responsible
for unauthorized purchases. Receive the benefit of not being liable
in the event of the unauthorized use of your U.S.-issued MasterCard.
As a MasterCard cardholder, coverage extends to purchases made in
a store, over the telephone, or on the Web." More
Details >>
VISA Zero Liability Policy
- "Shop online and off with absolutely no risk
Use your Visa card to shop online, in a store, or anywhere, and
you're protected from unauthorized use of your card or account information.
With Visa’s Zero Liability policy*, your liability for unauthorized
transactions is $0—you pay nothing." More
Details >>
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Your Privacy:
All information which you provide to us is confidential and we
will never sell or share this information. We do require your email
address when ordering online to confirm your order and/or if we
need to contact you regarding your purchase.
Contact Us By E-Mail
Phone: 1-866-639-2741 Toll Free
Monday - Friday 9:00am - 5:00pm U.S. Pacific Time
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