Customer Service

Click on the links below or scroll down for information on ordering, special services, shipping, or refunds.

> Contact Us
> How to Order
> Gift Wrapping /Gift Services
> Satisfaction Guarantee
> Return Policy
> Your Privacy
> Your Security
> Credit Card Fraud Protection
> Shipping Information
> International Orders

Contact Us:

You can e-mail or call us using our toll free number for additional product or gift information, Express Shipping or International shipping information, etc. We also welcome your suggestions for any improvements to our store or product-line!

If you e-mail us we will normally respond the same or next business day.

Contact Us By E-Mail

Toll Free Customer Service 1-866-639-2741

Hours: Monday - Friday 9:00am - 4:00pm - Pacific Time.

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How To Order:

We Accept - Visa, MasterCard, American Express, Discover, PayPal, Debit Cards and Check or Money Orders.

• To order online:
Begin by Clicking on the "Buy Now" button for the product you wish to order, then type the quantity you want in the small box and click the "Add to Basket" button. This will put the items in your Shopping Basket. To Continue Shopping, click the "Continue Shopping Button" at the top of each Product Page or click the "Checkout" button to finish your purchase.
You can remove items or change quantities in your Shopping Basket by either clicking the remove button on the left side or change quantities button on the right side near the product amount. Another option is to use the "View / Edit Basket" Link located at the top of the page. When you are satisfied with the items in your Shopping Basket, click the "Checkout" Button and finish the order by entering billing, shipping, credit card and payment information or choose the PayPal button to access the Paypal checkout. Once your payment is complete you will be taken to a page with an option to print out details of your order, you will also receive an email with your order information as well. Once your order is processed and shipped out, you will receive an additional email with shipping information. If you have any questions or issues just Contact Us anytime or you can call us during our business hours below.

• To order by phone:
Simply call us Monday - Friday 9:00am - 4:00pm - Pacific Time.
Toll Free 1-866-639-2741

• For check or money order purchases:
Please make your check or money order payable to:

Elk River Trading Co./Artistgifts
P.O. Box 1743
Prineville, OR 97754

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Gift Orders & Gift Wrapping:

We can mail your gift directly to the recipient. Don't worry about the receipt, we will not include it with your gift. You will receive your receipt via E-mail.

We have 2 options for Gifts depending on the type of product you are ordering.

1. For jewelry, watches, the neckties and our silk scarves we will gift wrap your selection in a decorative gift box with elastic gold bow and gold gift tag for an extra charge. We can add your message to the gift tag or leave it blank so that you may write your own.

2. For all other items we carry, we will include a gift card for an extra charge. We have several styles to choose from including "Happy Birthday" and seasonal gift cards. For your convenience we will fill out the card you select with your message and include it in the box with your gift.

Just select the Gift Wrap or Gift Card option when adding the item to your shopping cart and then type an add the message you would like us to include on your gift tag.

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Guarantee of Satisfaction & Return Policy:

We want you to be 100% happy with everything you order at ArtistGifts.com.
If you’re not completely satisfied with your purchase or your gift, we will gladly exchange or refund the cost (excluding shipping charges) of your new and unused merchandise within
30 days of delivery. For Orders returned after 30 days a 10% Re-Stocking fee - minimum of $5.00 will be deducted from the refund.

For a return authorization number, E-mail our Returns Department at: Returns@artistgifts.com

Please include your order number, name, address and a phone number where you can be reached along with the reason for your return and the action you want taken. Please package the item carefully and insure it for it's value.
We can not issue refunds for damaged or lost items.
We accept returns by UPS and the USPS.

Note* Sorry, Personalized Items can not be returned

Ship Your U.S. Postal Service Return to:
Artistgifts.com
P.O. Box 1743
Prineville, OR 97754

Ship Your UPS or Fed Ex Return to:
Artistgifts.com
1555 NE 3rd St., Ste B-4-126
Prineville, OR 97754

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Your Privacy:

All information which you provide to us is confidential and we will never sell or share this information. We do however require your email address when ordering online to confirm your order-receipt and/or if we need to contact you regarding any issues with your purchase, for example, an item may be currently out of stock.

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Security:

All personal information will be sent using the most secure type of encryption available, (1024 Bit Secure Socket Layer). Look for the Secure Lock and Key when ordering.

We also now require a CMV code (usually on back of card) to be entered along with your credit card number and expiration date. This feature goes along way to protect you from unauthorized charges. If you aren't sure where your CMV Code is located don't worry. We have a diagram showing it's location when you are checking out.

PayPal:

For our PayPal Customers - We are Pay Pal Verified! Your order will be processed with PayPal Express Checkout and you can choose your preferred method of payment linked up to your PayPal account.

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Your Credit Card Protects You!

You may not know it but your credit card provides 100% fraud protection for on-line shopping.

What your credit card protection provides:

American Express Online Fraud Protection Guarantee - Use the American Express Card online, and you won't be held responsible for any unauthorized charges. Period. No fine print, no deductible - just ironclad protection, so you can shop with confidence anywhere on the Internet.
More Details >>

Discover 100% Fraud Protection - "When you shop online using your Discover® Card, you can shop with confidence knowing your Account is protected. 100% Fraud Protection means that any time you use your Discover Card online, you will not be responsible for unauthorized charges." More Details >>

MasterCard Zero Liability Policy - "Have peace of mind knowing you won't be responsible for unauthorized purchases. Receive the benefit of not being liable in the event of the unauthorized use of your U.S.-issued MasterCard. As a MasterCard cardholder, coverage extends to purchases made in a store, over the telephone, or on the Web." More Details >>

VISA Zero Liability Policy - "Shop online and off with absolutely no risk
Use your Visa card to shop online, in a store, or anywhere, and you're protected from unauthorized use of your card or account information. With Visa’s Zero Liability policy*, your liability for unauthorized transactions is $0—you pay nothing." More Details >>

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U.S. Shipping Information:

We offer FREE Standard Shipping within the U.S. via U.S. Postal Service or UPS (depending on the item(s) you ordered) on all of our products except our Artist Gift Bears.

For faster delivery, Priority Shipping option is available at Check-Out as well as
2nd Day Guaranteed Express.

Overnight Via Exress Mail is not currently available. If you need overnight delivery we may be able to ship your order via UPS - Please Contact Us for a quote.

For approx. delivery time and more information on our shipping options Click Here.

International Shipping & Handling is available for an extra charge, see International Shipping Below.

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International Orders:

International Shipping Information:

We ship most of our products to Canada, Europe, Russia, Australia and New Zealand via Air-Mail. This option can be selected during Check-Out.

Canadian Shipping - $9.95 per order*

Australia, New Zealand, Russia & Europe - $14.95 per order*

At Check-Out, choose the shipping option for your location.

Shipping is by Standard Air-Mail and delivery time will vary depending on your location and your country's Customs Department.

Sorry, No Tracking is currently available on Standard Air-Mail Shipping.

If you would like to upgrade your shipping to Global-Priority which includes tracking Contact Us for additional shipping costs and shipping time estimates.

*Note: On our Stick Umbrellas and other large or oversized International Orders we may contact you via e-mail requesting additional shipping charges to cover our additional postage costs for such orders. We will not, however, apply any additional charges without your prior authorization.

International Customs Info:

Your country may have a Customs Fee or Tariff that will be applied to your order. Unfortunately due to the number of countries we ship to and continually changing policies, we do not have current information on the types of products or order values that will incur customs fees or the amount of those fees. You can contact your country's custom's office or your local post office for more information. We are not responsible for any Taxes, Duties, Custom's Charges or additional handling charges your country may require on your order.

Thank you,